Return Policy

Thank you for purchasing from Prenara LLC. To ensure your shopping satisfaction, we have established the following return policy to ensure you can smoothly process any unsatisfactory orders.

1. Return Eligibility
   Return Period: You can request a return within 7 days of receiving the goods.

Product Condition: Returned items must be unused, in their original packaging, and have their original tags and all accessories. If you purchased assembled furniture, all parts must be intact.

Special Items: Personalized products and discounted items are generally not eligible for return. Please check carefully before purchasing (this includes both opened and unopened products).

2. Requesting a Return
   Return Request: Please submit a return request via our customer service email address: ali@prenara.com.

Return Address: 8915 WHITLOCK AVE DEARBORN, MI 48126
Includes the following information:

Order Number
Product Name
Reason for Return
Your Contact Information
Review and Confirmation: We will review your application within 3 business days of receipt and notify you of the approval status via email.

3. Return Process
   Return Address: After your application is approved, customer service will provide you with a return address. Please do not send the product to an unauthorized address.

Packaging: Please pack the product properly to avoid damage during transportation. Make sure to include the return receipt and relevant information.

4. Return Shipping Costs
   Shipping Costs: Return shipping costs are borne by the buyer unless there is a quality issue with the product or the wrong product was sent. In this case, we will cover the return shipping costs.

Shipping Refund: If the product is confirmed to be returned due to a quality issue, the shipping costs will be refunded after the return is approved.

5. Refund Processing

Refund Time: Once we receive and confirm the returned goods, the refund will be processed and credited to the original payment account within 7-10 business days.

Refund Method: The refund will be processed through your original payment method. The exact arrival time may vary depending on the bank or payment institution.

6. Other Notes

Goods Inspection: Please check for damage or missing items upon receipt. If any problems are found, please contact after-sales service within 48 hours so we can handle them promptly.

Contact Customer Service: If you have any questions about the return terms or process, please feel free to contact us via customer service email or phone.

We are committed to providing high-quality products and services. Thank you for your understanding and support!